WARNING: This product contains nicotine. Nicotine is an addictive chemical.
JUUL Labs’ Commitment to Privacy
First things first – we do not own your data – you do. Your privacy matters to us. You are trusting us with personal data and we pledge to handle it with integrity and care. We are committed to creating secure, private customer experiences.
We want every JUUL customer to be knowledgeable of our privacy practices and empowered to exercise their right to choose.
We pledge full transparency; prior to collecting any personal data from you, we will always explain in easy-to-understand language how that data will be used.
At any time, you can request a copy of your data. You also have the right to request corrections to and request deletion of your data.
If you have any questions or concerns regarding our privacy practices or your privacy experience, please reach out to us at firstname.lastname@example.org.
JUUL Labs' Privacy Pillars
Privacy by Design
From conception to design to implementation, privacy is embedded into the development of our consumer experience. A suite of professionals that includes product design, engineering, legal, and data protection collaborate to ensure that privacy is considered throughout the product lifecycle.
We design our products to collect and retain only what is absolutely necessary for valid business purposes. We never collect data ‘just in case’ it might be useful at a later date. When data is no longer necessary for a valid business purpose, it is deleted.
Safety and Security
Using a ‘defense in depth’ strategy, we adhere to best in class security practices to keep your data safe and protected against data leak and loss. This includes state of the art firewall protections, secure data transmission to ensure your data is not accessed or tampered with in transit from your device to our servers, and encrypted data storage. However, no method can be guaranteed as completely secure. If you have questions, please contact us through our support site at the bottom of this page.
We will always ask your permission whether or not to share personal data with JUUL Labs and never use your data for any purpose for which you did not give us permission.
Data Access, Correction, & Deletion
You own your data and have the right to exercise control over that data. This includes the right to request a copy of your data and the right to request corrections. You may also request that JUUL Labs delete your data. Except in instances where we are legally required to retain data, all your data will be deleted upon this request.