Juul Labs, Inc.
Subscription Services Terms & Conditions
To register for automated shipping of JUULpods products (“Products”), you must have a valid JUUL.com account, be a resident of the United States and provide a valid payment method (“Subscription”).
By choosing a Subscription through the Website, you agree to these Terms and the general website Terms of Service. In the case of any discrepancy, these Terms take precedence over the general website Terms of Service. Juul Labs may amend these Terms from time to time at its discretion.
By choosing a Subscription through the website, you authorize us to charge you for your initial Subscription and for the recurring periodic charges for an indefinite period of time thereafter. The periodic charges for the Subscription will be based upon the applicable prices quoted on the website from time to time, except in cases of obvious error. Each Subscription order is subject to a minimum purchase of 2 JUULpod packs and a maximum of 15 JUULpod packs per month.
When you sign up for a Subscription, your first Subscription fee will be billed immediately. Unless we notify you otherwise, the cost for your following Subscription order will be charged on the date the Products are shipped, unless you pause your Subscription, cancel your Subscription, or it is canceled by us in accordance with these Terms. You may change the billing/shipping date by logging in to your account.
The charges for each dispatched Subscription shipment will be billed using the payment method used to create your Subscription or as otherwise directed by you. If your payment cannot be processed (including reasons such as, but not limited to, expired credit card date or change of address), you will be notified via email. Your Subscription will be placed on hold and no additional orders will be processed or shipped until the problem has been resolved or your Subscription has been canceled.
Except where required otherwise by applicable law, all Subscriptions are subject to standard delivery only.
There may be occasions when, despite our efforts, we are unable to dispatch your Subscription. This may include circumstances where any of the Products in your Subscription have been discontinued. If this occurs, we will give you prior notice via email to update your Subscription to replace the discontinued Product. If you do not do this, we will pause your Subscription and you will receive an email from us to confirm that there has been an issue with your Subscription and that delivery of your Subscription will not take place. Juul Labs Support will contact you directly to see if they can provide a remedy to the above Subscription issue. If you have been charged for discontinued Products, you may elect to receive a refund.
If a Product is out of stock we will delay dispatch of the Subscription until the Product is back in stock. If the price of the Products in your Subscription changes (either increases or decreases) from the date your Subscription is first placed, we will provide you prior notice via email and seek your express consent before the price change shall take effect. If you do not consent, your Subscription will be inactivated/terminated. You have the option to pause your own Subscription for a certain period. For example, you may wish to do this if you know that you will be away on holiday. Subject to any minimum commitment period (see below), you may pause a Subscription for up to 3 months at a time by accessing your account. After this period, the Subscription will automatically restart unless you cancel or suspend your account again.
You have the right to cancel your Subscription and return any unused Products to us within 14 days of receiving your first delivery under the Subscription, subject to our standard return policies found here. Should you wish to return any Products, please follow these instructions. Notwithstanding this right, you may cancel your Subscription at any time by accessing your account.
If you agree to a minimum commitment period (as notified at the time of starting the Subscription) and pause or cancel your Subscription before the minimum commitment period expires, we reserve the right to charge you an early termination fee as described in the applicable offer. Any offer associated with a minimum commitment period is subject to availability. Any offer relating to a minimum commitment period cannot be used in conjunction with any other offer and has no cash alternative. If you require assistance with your Subscription, please contact Support.